Terms and conditions
By requesting services with us you are accepting the following terms and conditions.
Please note that prices may vary from our price list due to different factors such as hair length, hair thickness and previous colour applications. Therefore all prices are FROM £X. You will be advised on pricing in your consultation, however, if during the development process of your colour, more or different products are needed this may change, although we will advise you on this. All colouring prices do NOT include a finishing service and this must be added to your colour price.
Skin testing/strand testing
A skin test must be performed at least 48 hours prior to your first colour appointment. There are no exceptions to this and a skin test from another salon will not be valid with us. Also, if you have not visited us for your colour in over 6 months then a skin test must be performed again. It is your responsibility to let us know if you get any sign of an allergic reaction after your skin test. If you have a reaction we will not perform your service. There will be no exception to this. This policy is in place to protect you.
It may be necessary from time-to-time to perform a strand test on your hair to check how your hair will perform with certain products on it.
You will be required to pay a deposit for your first visit to secure your appointment. We cannot book a first visit appointment without a deposit. This will be used as a credit to your service on the day. Please see our deposit scheme terms and conditions for further information. On your first visit, you will receive an in-depth consultation (colour appointments must have a consultation at least 48 hours before) During your consultation your stylist will talk to you about your ideas for your hair and also your expectations of the end result. You will receive advice on caring for your hair and how to improve or maintain its condition. We will also advise you how to maintain your colour at home.
Upon your first visit to the salon, you will be required to pay a deposit to secure your appointment. Should you not show for your appointment or cancel within 48 hours then this will NOT be refunded. However, if notice is given more than 48 hours in advance then the deposit is fully refundable.
If in the future you fail to show up for an appointment or give late cancellation (within 48 hours) then you will be required to pay a deposit for future appointments.
Failure to attend an appointment
Failure to attend an appointment without informing us that you cannot attend will result in a charge for the missed appointment that equals the equivalent to a booking fee amount. This varies depending on service duration and cost and level of stylist. In addition to this, you will be required to pay a booking deposit for your future appointments.
We understand that things do come up which may take priority over your hair appointment but please do let us know if you cannot attend so that we can offer the appointment to other clients and reduce the cost impact on us.
Online booking cancellations & deposits
Reservation payment is taken from your card at the point of booking online via the website or salon app.
You may cancel bookings made online up to 48 hours in advance of the time of the appointment online by going to your Phorest account via the app. If an appointment has not been cancelled with 48 hours notice the salon has the right to charge users 50% of the appointment cost (i.e. 50% of the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 48 hours notice will not lose their reservation fee/deposit.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 48 hours' notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount equal to 50% of your appointment price. For this purpose, your credit or debit card will be securely stored.
We endeavour to give you the best possible service, however, if you are unhappy at any point then please let us know as soon as possible and we will do our best to rectify it where possible.We ask that you to return within two weeks of the original appointment. You must visit us in person. We will not be able to issue refunds without a visit in person to assess the hair and try to rectify it for you.
If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.
We offer a guarantee on any products bought from us. If you are not happy within 14 days with the product you have purchased then please return the product in exchange for an alternative or a full refund.
A financial refund is at the sole discretion of the salon owner and will only be offered if every other avenue to rectify the situation has been exhausted.
If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void and a refund will not be issued under any circumstances.
We will not accept any form of verbal or physical abuse to our staff at any time.
Late arrival to appointments
We understand that things can come up which could cause you to be late for your appointment. However, due to the salon running on an appointment basis, if you are more than 15 minutes late we may not be able to go ahead with your service. We will endeavour wherever possible to offer you an alternative stylist or service if time allows.
Corrective colouring doesn't necessarily apply to a service that has "gone wrong" previously. It can apply to any colour service that requires significant technical skill to achieve. This is priced based on time, amount of product used and stylist skill level. You will receive a full quote at your consultation.
Discounts & loyalty scheme
No more than one discount can be used at any one time. Any vouchers you receive cannot be exchanged or refunded for cash. Lost or stolen vouchers cannot be replaced. A voucher can only be used once. Management reserve the right to refuse acceptance of a voucher at any time.
Gift cards are valid for a year from the date of purchase. Gift Cards are valid for services only.
Vouchers purchased during our closure period due to Covid-19 (March 22nd - July 6th) are valid for 15 months. These booking vouchers will be used against your first booking with us after the salon re-opens. The voucher becomes NON-REFUNDABLE if you do not attend your appointment or give us less than 48 hours' notice of needing to move/cancel an appointment.
We will protect your clothing while colour or technical service is taking place with a gown, but we do not have the facilities to protect your handbag or other personal belongings so please keep this away from your person so you do not get any colour on it. We cannot accept any responsibility for the loss or damage of your personal possessions while on the premises.