Terms and conditions
By requesting services with us you are accepting the following terms and conditions.
Pricing policy
Please note that prices may vary from our price list due to different factors such as hair length, hair thickness and previous colour applications. Therefore all prices are FROM £X. You will be advised on pricing in your consultation, however, if during the development process of your colour, more or different products are needed this may change, although we will advise you on this. All colouring prices do not include a finishing service and this must be added to your colour price.
Skin testing/strand testing
A skin test must be performed at least 48 hours prior to your first colour appointment. There are no exceptions to this and a skin test from another salon will not be valid with us. Also, if you have not visited us for your colour in over 6 months, a skin test must be performed again. It is your responsibility to let us know if you get any sign of an allergic reaction after your skin test. If you have a reaction we will not perform your service. There will be no exception to this. This policy is in place to protect you.
It may be necessary from time to time to perform a strand test on your hair to check how your hair will perform with certain products on it.
1st Visit
You will be required to pay a deposit for your first visit to secure your appointment. We cannot book a first visit appointment without a deposit. This will be used as a credit for your service on the day. Please see our deposit scheme terms and conditions for further information. On your first visit, you will receive an in-depth consultation (colour appointments must have a consultation at least 48 hours before). During your consultation, your stylist will talk to you about your ideas for your hair and also your expectations of the end result. You will receive advice on caring for your hair and how to improve or maintain its condition. We will also advise you on how to maintain your colour at home.
Cancellation Procedure
Should you not show up for your appointment, cancel or rearrange within 24 hours then your deposit will not be refunded. However, if notice is given more than 24 hours in advance then the deposit is fully refundable.
If in the future you fail to show up for an appointment or give late cancellation (within 24 hours) then you will be required to pay a 50% deposit for future appointments.
Failure to attend an appointment
Failure to attend an appointment without informing us that you cannot attend will result in a charge for the missed appointment that equals the equivalent of a booking fee amount. This varies depending on service duration, cost and level of stylist. In addition to this, you will be required to pay a 50% booking deposit for your future appointments.
We understand that things do come up which may take priority over your hair appointment but please do let us know if you cannot attend so that we can offer the appointment to other clients and reduce the cost impact on us.
Online booking cancellations & deposits
Reservation payment is taken from your card at the point of booking online via the website or salon app.
You may cancel bookings made online up to 48 hours in advance of the time of the appointment online by going to your Phorest account via the app. Users who cancel appointments online with more than 48 hours notice will not lose their reservation fee/deposit. Bookings that need to be cancelled, or rearranged the day of, or the day before an appointment will require making a phone call to the salon on 0208 9899800. We cannot accept cancellations or rescheduling of appointments that are within 24 hours by email or social media.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount equal to 50% of your appointment price. For this purpose, your credit or debit card will be securely stored.
Complaints procedure
We endeavour to give you the best possible service, however, if you are unhappy at any point then please let us know as soon as possible and we will do our best to rectify it where possible. We ask that you return within two weeks of the original appointment. You must visit us in person. We will not be able to issue refunds without a visit in person to assess the hair and try to rectify it for you.
If you have simply changed your mind or if you return after the second week, normal charges will apply.
If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.
We offer a guarantee on any products bought from us. If you are not happy within 14 days with the product you have purchased then please return the product in exchange for an alternative or a full refund.
A financial refund is at the sole discretion of the salon owner and will only be offered if every other avenue to rectify the situation has been exhausted.
If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void and a refund will not be issued under any circumstances.
We will not accept any form of verbal or physical abuse to our staff at any time.
Late arrival to appointments
We understand that things can come up which could cause you to be late for your appointment. However, due to the salon running on an appointment basis, if you are more than 15 minutes late we may not be able to go ahead with your service. We will endeavour wherever possible to offer you an alternative stylist or service if time allows.
Corrective colouring
Corrective colouring doesn't necessarily apply to a service that has "gone wrong" previously. It can apply to any colour service that requires significant technical skill to achieve. This is priced based on time, amount of product used and stylist skill level. You will receive a full quote at your consultation.
Discounts & loyalty scheme
No more than one discount can be used at any one time. Any vouchers you receive cannot be exchanged or refunded for cash. Lost or stolen vouchers cannot be replaced. A voucher can only be used once. Management reserves the right to refuse acceptance of a voucher at any time.
Gift Cards
Gift cards are valid for a year from the date of purchase. Gift Cards are valid for services only.
Vouchers become NON-REFUNDABLE if you do not attend your appointment or give us less than 24 hours' notice of needing to move/cancel an appointment.
Personal Possessions
We will protect your clothing while colour or technical service is taking place with a gown, but we do not have the facilities to protect your handbag or other personal belongings so please keep this away from your person so you do not get any colour on it. We cannot accept any responsibility for the loss or damage of your personal possessions while on the premises.
PRIVACY POLICY
At Bijou we take privacy
seriously and only use the information
we collect to provide our services. We
do not share or sell the information
we collect for any other purpose than
providing the services listed.
At any time, you may request a copy of
information we have recorded about
you. You may also request we remove
all identifiable information with respect
to yourself. As a matter of course, we
will delete your identifiable information
if you have not undertaken business
with us after 5 years.
For transparency, listed are the
business services we provide and how
each service uses the information we
collect.
Hair and beauty related services
We request the minimum level of
personally identifying information to run
our business effectively. This is data
you provide us directly, for example,
your name and contact details. We will
never obtain information about you
indirectly from sources outside our
business. We store notes with respect
to services we undertake to ensure
we maintain and exceed our level of
service. For example, your preferred
hair style, colour formula codes, how
you like your coffee and who your
favourite stylists are.
We consider you have provided
consent for us to store personally
identifying information and information
about your services based on your
receiving services from us.
Depending on the particular
service(s) we are providing we may be required to
ask questions related to your medical
history. We will obtain your consent
prior to storing information related to
your medical history. Examples of
medical data may be allergies,
pregnancy or an injury that may impact
our service.
Appointment confirmations and
reminders
We will contact you via phone, email
or SMS to confirm appointments
booked and remind you of upcoming
appointments. We consider your having
made the appointment as consent to
undertake this activity but, if you want,
you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you
an email or SMS asking you to rate
our services and provide feedback.
We consider your agreement and
participation in the service as consent
to undertake this activity but, if you
want, you may opt out at any time.
Loyalty
We consider becoming a member
of our loyalty program as consent to
send you emails related to the loyalty
program but, if you want, you may opt
out at any time.
Marketing
We will not undertake phone, mail,
email or SMS marketing without you
first providing consent for us to do
so. Our marketing campaigns are
automated and use rules based on
services and products purchased and
information we collect from you. For
example, we may send marketing
campaigns related to your birthday, the
fact we miss you (you have not visited
for 3 months) and other special days
like Valentine’s Day and Christmas. Of
course, you may opt out of receiving
marketing material at any time.
Data processors and data locations
We use numerous leading software
solutions within our business to provide
the services listed above. These
software solutions store and process
data in numerous locations outside our
business premise. For a list of software
providers and data storage locations
please contact us by email.
